CONFLICT MANAGEMENT AND ORGANIZATIONAL EFFECTIVENESS IN NIGERIA

  • PEGGY NWOKOLOBIA
  • CHIEDU JUDE NWAGHODOH
  • IFEYINWA OLIVIA ABANOBI
Keywords: conflict management, organizational effectiveness

Abstract

The study examined conflict management and organization effectiveness in Nigeria Specifically, the study Examine the effect of Collaborating strategy on client/customer satisfaction in Nigeria and to ascertain the effect of compromising strategy on client/customer satisfaction in Nigeria, Two research questions and hypotheses were articulated for the study in line with the objectives. The study made use of descriptive survey and the area of study was in Nigeria. Total population for the study included 15 organizations with 200 staffs and the sample size was 120 while 110 copies were used for the study. Research instruments were validated and reliable. Descriptive analysis was carried out on the research questions and hypotheses were tested using regression. The study reveals that conflict management has positive affiliation on organization effectiveness in Nigeria organizations. It was recommended among others that conflict management should be given more courtesy in both public and private organizations in Nigeria and strategy should be put in place that could be of help to reduce conflict in industries in Nigeria.

Published
2021-06-28
Section
Articles