BUSINESS PROCESS REENGINEEERING AND PERFORMANCE OF COMMERCIAL BANKS: AN EXPLORATION OF ISSUES
This paper examined Business Process Reengineering (BPR) and Performance in Commercial Banks: An Exploration of Issues. The focus of this paper centers on some BPR theories and the BPR failure factors. The paper also offered a number of contributions/benefits of BPR to organizations which include; that IT infrastructure positively influence performance in commercial banks, that there is a strong positive relationship between process redesign and performance in organizations, and that customer focus positively influence performance in commercial banks. Consequently, the paper suggests that BPR failure factors could well be managed by the adoption of some policy measures which include; that top managements’ of commercial banks should provide a clear direction or vision in order to help BPR team members to be directed towards the desired results, that top managements’ of commercial banks should not over-rely on IT solutions. They should rather investigate the business process and attempt to simplify not automate an ineffective process, and that top managements’ of banks should correctly define their business process objectives.