BUSINESS PROCESS REENGINEEERING AND PERFORMANCE OF COMMERCIAL BANKS IN ANAMBRA STATE

  • Ebi Okereke Department of Business Administration, Faculty of Management Sciences, Chukwuemeka Odumegwu Ojukwu University, Igbariam Campus
  • Onochie Jude Dieli School of Business, Department of Management and Marketing, Prairie View A & M University, Prairie View Texas, US, Texas A & M University System
  • Ada-Mac Ozigbo Department of Business Administration, Faculty of Management Sciences, National Open University, Abuja
  • Chika Maureen Okaforocha Department of Economics Nnamdi Azikiwe University, Awka
  • Chigbo Donatus Ngige Department of Business Administration, Faculty of Management Sciences, Chukwuemeka Odumegwu Ojukwu University, Igbariam Campus
Keywords: Business Process Reengineering, Performance, Commercial Banks, Top Management Commitment, IT Infrastructure

Abstract

This study investigated Business Process Reengineering and Performance of Commercial Banks in Anambra State with particular reference to six selected commercial banks in the area. The problem of lack of planning, people’s resistance and poor management of BPR projects was the motivating factor for this research. The objectives of the study were basically to determine; the nature of the relationship between top management commitment and performance of commercial banks in Anambra state, the extent information technology (IT) infrastructure influence performance in commercial banks in Anambra state, the nature of the relationship between process redesign and performance in commercial banks in Anambra state, the extent to which customer focus influence performance in commercial banks in Anambra state, how to flatter (i.e., less bureaucratic) structure influence performance in commercial banks in Anambra state, and the extent to which change management influence performance in commercial banks in Anambra state. The study followed a quantitative research approach using a survey research design. The target population included all employees of the commercial banks understudy, which was 1,200. A sample of 400 was drawn from the population using Godden’s formula. The reaction to the study was positive as a response rate of 95.00% (380) was obtained. The simple regression analysis by the use of SPSS Computer Software version 23 was used in testing the hypotheses. The study revealed that there is a strong positive relationship between top management commitment and performance in the commercial banks understudy and that IT infrastructure positively influence performance in the commercial banks under study. The study also revealed that there is a strong positive relationship between process redesign and performance in the commercial banks understudy and that customer focus positively influences performance in the commercial banks under study. The study further revealed that flatter structure positively influences performance in the commercial banks understudy and that there is a positive relationship between change management and performance in the commercial banks under study. Based on the findings, some recommendations were made which include; that top management of commercial banks should provide a clear direction or vision in order to help BPR team members to be directed towards the desired results, and that managements’ of commercial banks in Nigeria are advised to invest more in their IT infrastructure in order to boost their operational performance.

Published
2021-06-27
Section
Articles